For orders whose total declared value exceeds local customs thresholds — such as ¥200,000 in Japan — customs inspections have become stricter and there is a higher risk of parcels being held or returned. To reduce this risk, Nabi may split your shipment across separate days. We will always inform you before doing this. If you have a preferred shipping order or schedule, please include it in your order notes.

We can order from most Korean online stores including Musinsa, Olive Young, 29CM, W Concept, Kream, Ably, Coupang, Gmarket, Naver Smart Store, and many more. If you're unsure whether a specific store is supported, just ask.

When your items arrive at our location, we inspect each delivery to confirm it matches what was ordered. We then share photos with you for transparency. No approval is needed from you — if everything looks correct, the process continues automatically. If there's an issue, we handle it directly with the seller.

If we receive an incorrect or damaged item, we follow up with the seller directly to arrange a correction or resolution. This is handled on your behalf without extra effort from you.

Consolidation means combining items from multiple Korean stores into a single international parcel. It's worth considering when ordering from more than one store, as it typically reduces your total shipping cost and avoids multiple customs entries.

Nabi charges a flat 5% service fee on the total value of goods purchased, with a minimum of $3 USD per order. That's it — no payment fees, no markup on shipping, no hidden charges.

International shipping is invoiced after your items arrive at our warehouse and the parcel has been weighed and measured. You'll receive the exact carrier rate — DHL, EMS, FedEx, or similar — with no markup.

Orders can be cancelled before we make the purchase on your behalf. Once an item has been bought from a Korean store, cancellation is subject to that store's return and cancellation policy. Please contact us as soon as possible if you need to cancel.

No. All costs are shown upfront — 5% service fee, actual domestic shipping from the seller (typically $2–$5), and actual international carrier rates. Consolidation is free. We don't charge payment processing fees or any other hidden costs.

The timeline varies depending on store processing speed, domestic delivery within Korea, consolidation requirements, and your chosen international carrier. We'll keep you updated at each stage and provide tracking as soon as your parcel is dispatched.

Import duties and taxes are determined by your destination country's customs authority and are the responsibility of the recipient. These are not included in our service fee or shipping cost. We recommend checking your country's import threshold before ordering.

Payment arrangements are confirmed after we review your order request. We'll share a full cost breakdown — item price, service fee, and domestic shipping — and confirm payment details directly with you before purchasing.